TERMS & CONDITIONS
By booking or commencing lessons with my drive trainer, you are agreeing to abide by the terms and conditions outlined below, your instructor may or may not ask you to digitally sign a copy of the terms and conditions, if they do, this will be to maintain their records on the my drive time app. If you have any issues with the terms and conditions or feel unable to abide by them, this is something that needs to be discussed with your instructor prior to the booking or commencement of lessons.
If you cancel your lesson with less than 48 hours notice, you will be liable for the cost of your lesson.
If you cancel repeatedly inside or outside of the cancellation fee window, your instructor reserves the right to offer your place to a new student. In these circumstances your instructor will speak to you directly and advise you of the situation, this is to protect the instructors ability to earn a consistent wage.
When your instructor arrives for your lesson, they will text you and/or ring you. If you have still not arrived or contacted them within 15 minutes, your lesson will be cancelled and charged as above.
If you are late for your lesson, your lesson time will be reduced as your instructor cannot be late for their next lesson. You will still be charged the full price of the lesson, as this is considered 'cancelling' part of your lesson with less than 48 hours notice.
If your instructor is late to your lesson for reasons such as the above, you will still receive the full lesson time.
If your instructor has to cancel your lesson through no fault of their own, for circumstances such as mechanical breakdown of the tuition car, bad weather which may affect your ability to learn safely, heavy traffic, or the previous pupil’s lesson or driving test has overrun for unavoidable reasons, and it means they cannot arrive at your lesson within good time, they will rearrange your lesson for the next available, mutually convenient, date and time.
If your instructor feels your behaviour or attitude whilst driving is threatening, dangerous, or compromises safety, they reserve the right to cancel the lesson in progress and any future lessons.
PAYMENT & REFUNDS
Your hourly lesson rate & 10 hour block booking rate is as agreed at the time of booking. Current lesson prices can be found here
We accept payments in the form of cash, bank transfer or gift voucher.
Payments must be made before the lesson starts.
Block booking payments must be made up front and before the first lesson commences.
We cannot issue a refund for any lessons already taken. If you are dissatisfied for any reason, please see the Complaints section below.
If you have paid for a block booking and wish to discontinue lessons for any reason, your instructor can refund the remaining hours at the hourly price that you paid for them.
ACCIDENTS & THE LAW
Your instructor will make every effort to avoid damage and accidents, and we do anticipate that accidents may happen as you are learning to drive, however if they believe you were driving in a dangerous manner or ignoring their instructions and actual damage is caused to the tuition car, you may be expected to contribute towards the repairs cost (ie. tyres).
Your instructor will make every effort to avoid you breaking the law or committing any traffic offence – you are under their close supervision during every lesson and they may use verbal or physical control such as giving verbal instruction, taking the steering wheel or using the dual control pedals where necessary to avoid dangerous situations or accidents. However, your instructor and DKM Driving cannot accept any responsibility of you breaking the law – this includes speeding, traffic offences, regulations, or laws that you could break whilst driving. Any fines or penalties are legally the sole responsibility of the driver. It is an offence on your instructor's part if they fail to give the driver’s details to the police when asked to provide information as to who was driving at the time of an offence. It is important that you are aware of your legal responsibilities as a driver. If you have any queries, please do get in touch with us.
All of our My drive trainer Driving instructors have Public Liability and Professional
INDEMNITY INSURANCE.
Data Protection
In line with the GDPR, by you taking driving lessons with My Drive Trainer , you automatically consent and agree to us holding your personal information, such as:
- Name, address, contact information, and date of birth
- Driving licence number
- Records of driving progress
- Medical conditions that affect your ability to drive
- Driving test information
- Pictures taken during driving lessons or upon passing your test (with your permission)
- Receipts of payments
- Etc
We hold your information in line with the Data Protection Act 1998 and GDPR rules.
We hold your information for the purpose of being able to provide good quality driving
lessons to you.
Your instructor holds your information securely, which is either locked away securely, or
secured on our phones, tablets, or computers which are all password protected.
Your information is stored on the My drive time app which is kept secure. We use My drive
time app to book your lessons, store your contact information, record lesson progress and
information, record payments etc.
We can assure you that we do not pass your information on to anyone without your prior
permission and agreement. If there is a need to share your information (such as changing
driving instructors and sending your progress to them, booking tests on your behalf with the
DVSA etc.), we will inform you first, explain who we are sharing the information with, why
we are sharing the information, and ensure that you give us your consent and permission.
Every instructor has dash cams which are always recording external footage for the protection
of yourself, the instructor and the public. If your instructor wishes to use any recorded lesson
footage for other uses (such as training aids), you will be asked to sign a form.
You have the right to see any information we hold about you.
You have the right to ask us to destroy any information we hold about you.
Once you pass your driving test, or if you wish to discontinue lessons with us for any reason
Your account on My drive time will be made inactive and kept inactive for 5 years before
being permanently deleted.
The reason we keep records for 5 years is in case you need any
of that information again for any reason, and also for our tax and accounting purposes.
My drive trainer driving school is registered with the Information Commissioners Office,
reference ZA815915, under Miss Sarah Asbury.
COMPLAINTS
We hope that you are happy with your driving lessons and instructor, however if you would
like to raise a complaint, your first step would be to contact your driving instructor to see if
you can resolve it between yourself and your instructor. All of our instructors inform My
Drive Trainer of any complaints made immediately.
Should you not feel able to talk to your instructor, or are not satisfied with the outcome,
please contact Sarah Asbury by email on info@mydrivetrainer.co.uk Sarah will do her best to resolve the situation,
or can signpost you to the appropriate place if you are still not satisfied.